San Jose Silicon Valley Chamber Member ReachLocal At Ribbon Cutting Event

 

san jose chamber

ReachLocal San Jose and the Silicon Valley Chamber of Commerce are proud to welcome ServPro’s newest location in San Jose. ServPro specializes in the cleanup and restoration of residential and commercial property after a fire & damage repair and restoration, or water damage clean up. The Ribbon Cutting Chamber event occured Wednesday August 17 2011 @ 5pm P.S.T. The large warehouse location is located near East-Side San Jose @ 1650 Las Plumas Ave San Jose CA 95133.

ReachLocal San Jose is a proud member and frequent participant of the San Jose Silicon Valley Chamber of Commerce Events and Mixers. Shots out to my Co-Worker Jeremy Marsh for his frequent attendance of the chamber events.

The Silicon Valley Chamber of Commerce is one of the oldest chambers in California and ReachLocal is proud to be a part of such an established community.

Author: Talal Melhem ReachLocal Internet Marketing Consultant

 

How to deal with negative reviews about your business | Online Reputation | Review Sites

I have seen business owners so consumed over negative reviews they lose attention to doing what they need to be doing.. running they’re business. A negative review can consume and devour the mind of a business owner, especially one that take great pride in thier work. Here are the top 3 tips to get help with a possible fake negative review.

  1. Never comment or reply to point out that it’s a fake complaint. Even if it is – and even if you have proof. It’ll only make you seem argumentative and it creates doubt and distrust. Remember: how you conduct yourself professionally online reflects on your business, it is important to focus the attention away from the negative comment and towards a solution to make things right;  that’s going to win over new customers in the end.
  2. Try to flag the review so that website administrator can remove it. Sites like Yelp and Google’s Place Pages offer a way for users to flag reviews as inappropriate. This process is not immediate, however, and won’t guarantee that a flagged review will get removed or even filtered out of view going forward. This approach is more “crossed fingers” than “set in stone,” but it has a better chance of working if the review in question contains profanity, personal attacks, or is generally off-topic and unprofessional.
  3. Rally your fans, followers and favorite customers to flood sites with positivity. Remember, it’sagainst FTC Guidelines to offer any financial incentive in exchange for online reviews. But it’s well within your right to ask your loyal customers and advocates to post their own reviews out of the kindness of their hearts. When it comes to putting online reviews into context (LifeHacker andThe Consumerist both have great guides on this), both quality and quantity come into play. So encourage your happy customers to share their authentic experiences in clear, appropriate language to help balance the conversation about your business reputation online.

Want to learn more? give me a call. Talal

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USE THAT EXTRA SPACE! | Large Profile Picture on Facebook | FB How To | Social Media Marketing

Congrats, you have created a FB business page and your customers are starting to like you. When you started you added a basic logo as your profile pic.. STOP! ITS TIME TO RETHINK THINGS.

Facebook allows you to maximize your profile picture to a size of 180×540 (width x height in pixels)

When deciding how to make your new profile picture you can keep your logo up top and include pictures of your business, of your services, and most importantly a phone number / call to action…  the most popular one right now is
“PLEASE LIKE THIS PAGE” or “LIKE OUR PAGE TO RECEIVE A GIFT” something along the lines to remind the customer to like your page.

Take a Look at some of these examples I have done for other clients.

Facebook-Profile Example