How to deal with negative reviews about your business | Online Reputation | Review Sites

I have seen business owners so consumed over negative reviews they lose attention to doing what they need to be doing.. running they’re business. A negative review can consume and devour the mind of a business owner, especially one that take great pride in thier work. Here are the top 3 tips to get help with a possible fake negative review.

  1. Never comment or reply to point out that it’s a fake complaint. Even if it is – and even if you have proof. It’ll only make you seem argumentative and it creates doubt and distrust. Remember: how you conduct yourself professionally online reflects on your business, it is important to focus the attention away from the negative comment and towards a solution to make things right;  that’s going to win over new customers in the end.
  2. Try to flag the review so that website administrator can remove it. Sites like Yelp and Google’s Place Pages offer a way for users to flag reviews as inappropriate. This process is not immediate, however, and won’t guarantee that a flagged review will get removed or even filtered out of view going forward. This approach is more “crossed fingers” than “set in stone,” but it has a better chance of working if the review in question contains profanity, personal attacks, or is generally off-topic and unprofessional.
  3. Rally your fans, followers and favorite customers to flood sites with positivity. Remember, it’sagainst FTC Guidelines to offer any financial incentive in exchange for online reviews. But it’s well within your right to ask your loyal customers and advocates to post their own reviews out of the kindness of their hearts. When it comes to putting online reviews into context (LifeHacker andThe Consumerist both have great guides on this), both quality and quantity come into play. So encourage your happy customers to share their authentic experiences in clear, appropriate language to help balance the conversation about your business reputation online.

Want to learn more? give me a call. Talal

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